100% Twin Cities-Based Support
All of our support—phone, chat and email—is handled by our Support Engineers in our St. Paul, Minnesota HQ
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In many ways you could say our main product is customer support. It’s what we work on the hardest. 90% of our staff is in some way dedicated to this process.
Beyond fast speeds, amazing technology, and great uptime records we realize that we must judge our success on how well we have supported our clients. It’s really what matters the most in business today.
- To be accessible, friendly, and helpful at all times.
- To answer the phone when you call, 24/7/365.
- Reply to your emails and support tickets within 24 hours.
- And lastly, we promise to listen.
We value customer feedback. Please let us know how we’re doing. We want to know the good, the bad, and everything in-between.